Jun 7, 2019
In this podcast, we’re connecting again with Jack Arnold owner of Arnold electric services in Chicago Illinois. Jack has been working with Service Excellence Training since December 2017. We’ve done several other updates with Jack along the way. His journey has taken him from almost shutting his business down and...
Jan 31, 2019
In this week’s episode, Chris Elmore and Chris Loudermilk share the Top 5 Things The Best Techs and Salespeople Do Every Time. These come from their experience in the field and on ridealongs from all over the country. Our best in home service and sales people do these things on every call. It is the result of...
Jan 11, 2019
While doing Technician ride-alongs, I’ve noticed a trend. This trend is worrisome. Why? Because it’s costing Plumbers, Electricians, Roofers, and Techs personal income.
This trend is plummeting Closing Percentages, Average Tickets, and Client Satisfaction.
I really hate this trend, because I want tradespeople to...
Dec 27, 2018
In today’s podcast, I have guest Tom Hartnett on as an IAQ expert. Tom works as a trainer and sales rep for Dynamic IAQ.
I had Tom on the show because I had a few questions that I needed answers on. Questions like:
Nov 29, 2018
Steve and Rachel Egner own Steve’s Plumbing in Seattle, Washington. They are highly admired in their personal life and especially in the world of plumbing. They are also two of my very best friends. They are deeply influential in my life, and the lives of many plumbing contractors. They have been positive forces...