Windshield Time

Building Value Through Contrast

Sep 27, 2018

This is what you might be missing....Value.

The customer’s perception of value is different than yours. You must understand this...and adapt. Ethics demand that you understand your customer’s perception of value and do all you can to add that value. Doing what everyone else is doing is not an option. There’s no...

Do the Whole Job

Sep 19, 2018

Chris Elmore and Chris Loudermilk discuss the importance of a whole home inspection. This is applicable to any trade, plumbing, HVAC, electrical, roofing, and pest control.

Leaving a job half done, not only limits your ability to best serve your clients, but it also opens you up to increased complaints and...

C's and D's Get Degrees, but Skills Pay the Bills

Sep 13, 2018

In this episode of the Service Contractor Radio Show, CEO of Service Excellence Training, Todd Liles discusses the importance of developing skills over memorizing knowledge.

He also discusses how to overcome the challenge of "authority" when selling to clients. With 4 strategies you can start using today.

Also in this...

Creating Urgency in the Slow Season

Sep 6, 2018

The seasons are changing, and demand calls are harder to come by. Clients are telling you they would like to wait for repairs or replacements. If you are an electrician, plumber, or HVAC Tech, this means a hit to your personal income. As a business owner, it means a decrease in profitability.

The great news is we...