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Windshield Time

Apr 18, 2019

In this episode of The Service Contractor Radio Show, Chris Elmore and Chris Loudermilk break down the 5 Myths of Training. Each of these myths can cripple your training objectives and hold your team back from having their best year ever.

1: Scripts are gospel, not guidelines.

Robots do not make good technicians. The...


Apr 4, 2019

It's easy to assume we know what the customer expects from service professionals, right? We’re late, dressed in t-shirts with holes in our pants - we don’t wear belts and the evidence shows every time we bend down. Or is that the case?
 
Over the past 10 years, almost every customer you will come across has had an...