Sep 27, 2019
In this week’s podcast, Chris Elmore and Brandon Cockrell discuss a very important part of the service call process – Asking for the Order. Many times, we see the tech asking the customer to buy too soon, too vaguely, or not at all. Some techs assume the customer knows what to buy and when to buy it. By asking too...
Sep 20, 2019
In this week’s podcast, Chris Elmore & James Walker give their perspectives on working with family in business. Having seen and worked with well over 1,000 businesses combined in their respective careers, they share their tips on how to make working with family the blessing it should be.
Owning a successful business...
Sep 13, 2019
Service Agreements can be a huge benefit to your company, but many contractors struggle with converting more than 10% of their clients into Service Agreement Members.
This week, Terry Barrett shares with you the real results of his team at Air Now in Millbrook, Alabama.
His team is converting at 60% or more...
Sep 6, 2019
On this week’s podcast, Chris and Chris talk about building a performance culture.
Usually, when we talk about a performance culture, sports analogies come up. You can take any professional sports team or any professional athlete, and every aspect of their chosen sport is based on performance.
So what makes up that...