Aug 30, 2019
This week, Chris and Chris talk about a few pet peeves. They’re actually the same – both Chris and Chris really have a problem when companies, techs, or salespeople “swing for the fences” or “hunt whales” when it comes to opportunities.
There are lots of companies out there that do a great job...
Aug 23, 2019
This week, Chris and Chris talk about the first 15 minutes with the customer. This is the most important time with your customer and can make or break the success of the call. Far too many people minimize the importance of the first 15 minutes. Some get in a rush and skip steps in their process. This leads to...
Aug 16, 2019
This episode of The Service Contractor Radio Show is for CSRs. Chris Elmore and Brandy Loudermilk discuss how CSRs can handle the price over the phone objection.
This topic is important because an untrained CSR who has not developed the skills to handle this objection falls into the “we don’t have pricing in the...
Aug 9, 2019
On this week’s podcast, Chris Elmore & James Walker discuss paper vs. paperless for techs in the field. They even throw in a version of plastic as well!
The Tech debate over paper forms or tablet/digital forms has been going on for several years.
The technology really became viable about 10 years ago and...
Aug 2, 2019
Angie and Ryan Snow of Western HVAC join me (Todd Liles) on this week’s Service Contractor Radio Show.
Ryan has been in the business since 1997. He started as a duct cleaner and worked his way up into management. In 2007 Angie and Ryan purchased Western HVAC together.
This is an interview podcast, which means I take...